Help CenterPlatform · Onboarding

Users

Invite and manage client workspace members during onboarding, with passwordless email-code access and deal-scoped controls.

Updated Jul 29, 2026 5 steps 6 questions answeredOpen this page in the platform
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Overview

Users is the onboarding step for giving the right people access to your selected client workspace. Invite a new person, add an existing client login to this deal, manage pending invitations, and safely archive or remove access when someone no longer needs it. Client members sign in with a one-time email code, not a password.

How to use this page

  1. Open Users from Onboarding

    Choose Onboarding, then Users. The client shown in the switcher defines this workspace, and every person and action on the page applies to that selected deal.

  2. Review your workspace team

    Use the stat band to check active members, pending invites, and archived access. Each card shows the member, email, join date, recent sign-in when available, email-code status, and actions you can take.

  3. Invite or add a team member

    Select Invite User, enter the person’s name and email, then choose Create User. A new email receives an invitation. If the email already belongs to a client login, SalesHive adds that login to this selected deal and sends an invite only when the login still needs one.

  4. Follow up on outstanding invitations

    Turn on Pending Invites to find people who have not signed in yet. Copy invite link copies this deal’s invitation URL, and Resend Invite sends the invitation again. After acceptance, the member verifies access with an emailed one-time code.

  5. Manage access over time

    Archive pauses access to this deal while retaining the person and their history. Show Archived and Reactivate restore it later. Admins can use Remove access to remove only this deal membership, or Login As to preview an active member’s view in this deal.

What the buttons do

Invite User / Create User
Creates a client login for the selected deal or adds an existing client login to it. New or unaccepted logins receive an invite.
Pending Invites / Show Archived
Filters this deal’s people to pending invitations or archived access.
Copy invite link
Copies the selected deal’s pending-member invitation URL.
Resend Invite
Sends the selected deal invitation again to a person who has not signed in.
Archive / Reactivate
Pauses or restores access to the selected deal while keeping the login and history.
Login As
Admins only. Opens an active member’s permitted view with this deal selected.
Delete / Remove access
Admins only. Removes this selected-deal membership while retaining other applicable deal access.

Common questions

It is where you add the people who need access to the selected client workspace while the account is being set up. You can return here later from Onboarding whenever team access changes.
Yes. Enter an existing client login’s email while viewing another deal to add that login to the selected deal. Its login and other active deal memberships stay intact.
Client members verify a new browser with a one-time code sent to their email. Their card shows Email code enabled, and there is no password to set or reset.
Yes. Turn on Pending Invites, then choose Copy invite link on that member’s card. The copied link is scoped to the selected deal.
Archive keeps the selected deal membership but marks it inactive so the person cannot use that deal until Reactivate. Remove access deletes that deal membership while leaving other deal memberships alone.
They are admin-only controls and are hidden when the viewer is already previewing a client. Login As also applies only to active members.
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